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Our FAQs

We hope this page is helpful in answering any queries you might have. If not, send us a message by clicking our ‘contact us’ button below and we’ll bend over backwards to help.

Our studio is open 9am to 5pm Monday to Friday. We are closed on Bank Holidays.

No. We are unable to process orders via email however our website is optimised to make ordering as easy and efficient as possible.

No, but we encourage you to do so, it only takes a couple of secs. Then you can take full advantage of our Carters Club benefits. Please note that we only send email goodies to clients who opt-in to receive them

Discounts can be applied by entering your discount code during checkout.

We accept all major credit and debit cards via our website.

All of our invoices are sent electronically. You will receive these via email after placing your order, they are not included within any parcel we dispatch.

We currently do free shipping ship to UK Mainland and Nothern Ireland. All other shipping destinations, costs and restrictions can be found on our Shipping information page.

Yes, please see our Shipping information page for cost, restrictions and destinations.

When you order from us your canvas comes in layers of bubble wrap and a bespoke brown box. Fine Art Prints are packaged in acid-free tissue paper and sent flat in a cardboard envelope or rolled within a tube (size/quantity dependent).

For information on tracking facilities please visit our shipping information page.

If we notice there is an issue when processing your order, we will automatically place your order on hold. We will do our best to contact you to resolve this, however we will refund the order if we cannot reach you after three business days.

Have a question that is not listed in our FAQs?

 

 

 

 

I got my reptile and all things creepy crawly loving daughter a canvas of the one with the snail on it for her birthday the greens really standout, she loves it. Arrived within 3 days of placing my order. I love the fact that these are produced in limited numbers and come with an authentication certificate.

 

COLETTE COLLINS

 

 

 

 

Just stunning, the skill in the drawing of hummingbird is breathtaking. The vibrance of the colours in the stripes is far more striking in person than in the images online. I couldn’t be more pleased. My canvas already has pride of place, it was so easy to put up as came with an already attached hanging hook.

 

DARRON MAY

 

 

 

 

Just received my canvases from the Hygge collection. A big thank you guys they look fab! they really bring my narrow hallway a much needed lift. Couldn’t make my mind up between a duo or trio, so in the end I went for four!

 

SO, SO HAPPY MUCH LOVE LUCINDA, PRIMROSE HILL

 

 

 

 

 

 

I got my reptile and all things creepy crawly loving daughter a canvas of the one with the snail on it for her birthday the greens really standout, she loves it. Arrived within 3 days of placing my order. I love the fact that these are produced in limited numbers and come with an authentication certificate.

 

COLETTE COLLINS

 

 

 

 

 

 

Just stunning, the skill in the drawing of hummingbird is breathtaking. The vibrance of the colours in the stripes is far more striking in person than in the images online. I couldn’t be more pleased. My canvas already has pride of place, it was so easy to put up as came with an already attached hanging hook.

 

DARRON MAY

 

 

 

 

 

 

Just received my canvases from the Hygge collection. A big thank you guys they look fab! they really bring my narrow hallway a much needed lift. Couldn’t make my mind up between a duo or trio, so in the end I went for four!

 

SO, SO HAPPY MUCH LOVE LUCINDA, PRIMROSE HILL

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